Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are normally processed within 2 business days. Business days exclude weekends and UK public holidays. During busy periods or due to circumstances outside our control, processing may take longer.

UK DELIVERY

After processing, UK delivery is estimated to take up to 7 business days. The expected total timeframe is therefore approximately 2 business days for handling plus up to 7 business days for delivery. Delivery dates are estimates and are not guaranteed.

SHIPPING CONFIRMATION

When your order has been dispatched, we will send a dispatch confirmation email to the email address used at checkout. Where available, tracking information will be included.

ORDER CANCELLATIONS

Cancellation requests must be sent to nailasaleem332@gmail.com before dispatch. Once an order has been dispatched, we cannot stop or cancel the shipment. This does not affect any statutory cancellation or return rights that apply to eligible UK online purchases.

DELAYS AND ADDRESS ISSUES 

Please ensure that your delivery address is complete and accurate before placing your order. Jillani is not responsible for delays caused by an incorrect or incomplete address supplied by the customer. If an order is delayed beyond the estimated timeframe, contact us at nailasaleem332@gmail.com so we can investigate.

CONTACT

For shipping questions, email nailasaleem332@gmail.com.