FAQ

GENERAL QUESTIONS

How can I check the status of my order?
After you place an order, we will send an order confirmation email. Once your order has been dispatched, you will receive a dispatch confirmation email with available tracking details.

Can I change or cancel my order?
Please contact us as soon as possible. Orders can only be changed or cancelled before dispatch. Once an order has been dispatched, it cannot be cancelled.

SHIPPING

How long does delivery take?
UK orders have a handling time of up to 2 business days, followed by approximately 7 days for delivery.

Where do you deliver?
We currently focus on deliveries within the United Kingdom.

What if I have not received my order?
Please check your dispatch email and tracking information first. If you still need help, contact us at nailasaleem332@gmail.com.

RETURNS AND REFUNDS

Do you accept returns?
Yes. Return requests are accepted within 30 days of delivery. Items must be unused, in their original condition and packaging, with proof of purchase.

Who pays for return postage?
The customer is responsible for the return postage label and shipping costs unless the item was received damaged or incorrect.

Can I return an item damaged after use?
No. Items damaged after being used are not eligible for a refund.

What is the return address?
Jillani
335 Leigham Court Road
Streatham, SW16 2RU
United Kingdom

PAYMENTS

Which payment methods do you accept?
Available secure payment methods are shown at checkout. Transactions are processed in GBP.

Still need help?
Email us at nailasaleem332@gmail.com and we will be happy to assist.