Refund policy

RETURN AND REFUND POLICY

We offer a 30-day return period. You have 30 days after receiving your item to request a return.

To be eligible for a change-of-mind return, the item must be in the same condition in which it was received, unused, with any tags attached and in its original packaging. Proof of purchase is required.

To request a return, email nailasaleem332@gmail.com before sending the item. Approved returns must be sent to:

Jillani
335 Leigham Court Road
Streatham
SW16 2RU
United Kingdom

Customers are responsible for arranging and paying the return postage for change-of-mind returns. We do not provide or reimburse a return label for these returns. Items sent without first requesting a return may not be accepted. We recommend using a tracked service, as the customer remains responsible for the parcel until it reaches us.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives and contact us promptly if it is damaged on arrival, defective or incorrect. We will assess the issue and provide the appropriate remedy in accordance with applicable consumer law. This policy does not limit your statutory rights.

USED OR CUSTOMER-DAMAGED ITEMS

Items damaged through misuse, accidental damage, improper care or use beyond what is reasonably necessary to inspect the item may be refused or may receive a reduced refund. This does not affect rights relating to goods that were faulty when supplied.

CANCELLATIONS

You may request cancellation before dispatch by emailing nailasaleem332@gmail.com. Once an order has been dispatched, we cannot stop the shipment. However, eligible UK consumers retain their statutory cancellation and return rights for online purchases. A dispatch confirmation email will be sent when the order leaves us.

REFUNDS

Once we receive and inspect an approved return, we will notify you of the outcome. Approved refunds will be issued to the original payment method. We aim to process refunds within 10 business days, although banks and payment providers may take additional time. Where required by UK law, refunds will include the standard outbound delivery cost. Enhanced delivery charges are not refundable beyond the standard delivery amount.

For return or refund questions, contact nailasaleem332@gmail.com.